BT has issued a warning that its customers are being scammed by a people claiming to be from the company and then taking money under false pretences.
The ploy:
The scammers call up their victim and warn them that their account is in arrears. They then ask for card or bank details in order to settle the account. If the person refuses or asks for proof, the fraudsters then offer to prove who they are by disconnecting the phone line then and there. Once the victim puts the phone down, the scammer stays connected to their line, thus giving the impression that the customer’s line no longer works.
How to spot a fake BT caller:
Does the caller sound as if they are talking down a tin can from a beach in Goa?
Yes: It’s BT
No: It’s BS
Does the caller ask you a series of questions about your personal life and then when asked for their full name reply that they won’t provide it because to do so is an invasion of their privacy?
Yes: BT
No: BS
When you ask to speak to a supervisor are you put on hold and forced to listen to how important your call is to BT and then after some minutes repeat the complaint you made earlier to a new person called Julie?
Yes: BT
No: BS
Having dealt with BT do you desire to plant your fist through a computer screen and declare war on India?
Yes: BT
No: BS
Is the scammer reliable?
Yes: BS
No: BT
Failing that, here’s our video guide - NSFW:
Posted: 19th, September 2009 | In: Money Comments (4) | Follow the Comments on our RSS feed: RSS 2.0 | TrackBack | Permalink
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September 19th, 2009 at 4:40 pm
Plenty of choice out there these days. I don’t have a landline anymore but the Post Office are pretty cool and, best of all, they never called me once with stupid offers!
September 19th, 2009 at 3:47 pm
ring. ring.
hello
hello. This is BeeTee, would you pelase tell me who you are so we can check your identity?
yes, i am the one who will kill you all your chidlren.
and you mother’s maiden name..?
September 19th, 2009 at 3:43 pm
I had two very long phone calls to two different BT call centre departments this week neither of which got me anywhere other than a step away from the Cardiac Arrest Dept. On one call I was transferred six times.
Will try again next week when I have chilled enough not to risk dying mid-conversation.
September 19th, 2009 at 2:17 pm
LOL that’s all so true and loved the angry customer!!