Comments on: Losing It At HeathRow Airport

By: Sharon Brown

Sharon Brown — Tue, 01 Apr 2008 04:43:29 +0000

my poor husband had the great disadvantage of having to go through terminal 5 on the first day (27 march). after having his flight cancelled, then the second flight delayed for three hours, he was told that his suitcase would not be put onto his flight to Munich. So far, he has gone five days without his suit, shoes and other essentials, with no contact whatsoever. He has given all his details to BA officials in Munich, but still hasn’t heard a thing. The latest thing, that just blew us away, is that in an apology from the CEO, it was said that BA was sending baggage to Milan in Italy to a reliable sorting agency. Reliable my foot, and why to Milan!? Now our latest problem is that the baggage tracking page is not recognising his baggage tracking number he was given, last thursday. What next????

By: dairy

dairy — Fri, 28 Mar 2008 16:27:19 +0000

did anyone else see the TV programme a few days ago about Terminal 5? they stated then that they had done a practice run on the baggage system with 12000 bags (the accepted limit) and everything had gone OK - what has happened from then until now?

M and A

Witnesses?

By: David

David — Fri, 28 Mar 2008 16:13:06 +0000

Actually Mic, being stranded a O’Hare is not too bad if you can jump in your car and go home as we did. Otherwise it would be a grim experience.

By: JuneJohnson

JuneJohnson — Fri, 28 Mar 2008 12:59:31 +0000

Just had an escapee on my doorstep! delayed for 5 hours, but the terminal itself is beautiful

By: Mic

Mic — Fri, 28 Mar 2008 12:23:33 +0000

Stranded at Chicago O’Hare? shudder… One of the most miserable airports around.

American Airlines did the same to me a few years ago at O’Hare.

I think that airlines generally have a crap attitude to customer care; they’ve had your money well in advance, hold all the cards and couldn’t give a toss.

By: David

David — Fri, 28 Mar 2008 12:19:38 +0000

Luckily I decided never to fly British Airways again after they left me stranded in Chicago in 1996 so I wont be using them for my annual trip to see the relatives this year, or any other year.
We had the same trouble in the US when they opened the new airport in Denver, mass chaos and much general mayhem. They figured it out eventually.
The airline industries general attitude toward passangers reminds me of a weekend job I had in a garage while at University. One of my co-workers once said to me ” This would be a great job if it wasn’t for the customers.”
It seems BA has the same idea.

By: JuneJohnson

JuneJohnson — Fri, 28 Mar 2008 11:29:40 +0000

Heathrow? Efficiency? Oh, an optimist!
Wait for the 2012 Olympics, probably hold them in 2013 with all the snarl ups

By: graeme smith

graeme smith — Fri, 28 Mar 2008 11:24:14 +0000

It’s alright saying what the number of flights canceled is but whats wrong with putting the list on the web. The phone number is blocked aand 0800 numbers do not work from a lot of overseas numbers.
Put a list of the canceled flights on the web someone

M and A

Gods another raging optimist, the computers are down?

By: val

val — Fri, 28 Mar 2008 11:21:31 +0000

How much did T5 cost? Oh, only £4.3 BILLION……..must expect a few glitches, couldn”t expect 100% efficiency ith that kind of budget.!!!!

By: JuneJohnson

JuneJohnson — Fri, 28 Mar 2008 11:00:28 +0000

It may be even better today, and be 10 times worse…no air traffic control strikes, or baggage handler strikes? Really, where are they when they are needed to add to the chaos. Might get some fog- snow- ice though…