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Posts Tagged ‘call centre’

My Life In An Indian Call Centre: Thick Australians, Sarcastic British And Smart Mouthed Americans

ANDREW Marantz has worked at an Indian call centre. He’s been to Delhi waiting for an Indian “culture trainer” to teach me how to act like an Australian to better empathise with the callers. He is an American.

He attends a seminar:

I forked over the 500 rupees, which was nearly a week’s pay for the average Indian worker—but which was, on the other hand, $11.

The “skills course” consisted of a woman reading from a photocopied pamphlet while 100 of us took notes. “What is call center to you?” she bellowed. Without waiting for a response, she intoned the correct answer. “Call center is a place where” — she motioned for us to transcribe — “we render the services to the customers and”—pause, more scribbling—”queries are made out by customer-care executive.

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Posted: 8th, July 2011 | In: Money | Comment (1)


Talking Revenge And Tendulkar With Indian Call Centre Workers

OLD Mr Anorak is delighted with his new bank.

With all the doom and gloom in Blighty, he is able to dial the bank’s premium rate number and talk to their employees about such exciting topics as India’s mission into space, Sachin Tendulkar’s test match record and the latest Bollywood releases.

Not everyone is so fortunate and the Mail hears of a George Bates. He called his bank and was met by “rude” staff. He “felt justified in registering a complaint”.

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Posted: 30th, October 2008 | In: Reviews | Comment