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Posts Tagged ‘customer service’

Woman who can’t see feet called ‘fat tub of lard’ by sofa company


NICOLA Day, from Peterhead in Aberdeenshire says she was called “a fat tub of lard” and an “ugly little rat” by someone at Huddersfield-based Equinox Retail.

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Posted: 5th, August 2013 | In: The Consumer | Comment

Man who reads management text books hangs on phone to customer service for 15 hours

ANDREW Kahn might well hold the world record for the longest time spent on hold. Kahn says he was kept on hold by Qantas for 15 hours. Kahn is a “marketing executive from the US” who claims that durting the call he read a 200-page management textbook (and remained awake!) , surfed the internet and did some other stuff. He says:

”I think the wait time was simply my determination to see what exactly they meant by a representative coming on the line as soon as possible.”

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Posted: 4th, August 2012 | In: The Consumer | Comment