Indian BT Worker ‘Bombs’ British Customer’s House

BT’S India call centre operation is doing for the British stereotypes of fair play and the ability to patiently queue what Princess Diana did for our stiff upper lip: killing it.

The Mail spots one Allan Wardle, who rang BT after his internet connection crashed, got into row with call centre weoker and later had a technician tell hism that he;d blow up his house.

“Death threat,” says the Mail twice.

“I couldn’t believe what I was hearing,’ said Mr Wardle, 24. ‘I was incensed. I was scared at first and then really angry. I called the police straight away.

“I’m disgusted that something like this can happen with such a respected company. The whole thing has been upsetting. It doesn’t get much worse than someone – a stranger – saying he is going to blow you up.”

It’s every BT caller’s worst nightmare. But what was that about BT being a respected company? Come, come, Mr Wardle, no-one who deals with BT likes BT. The thrill is in the confrontation. Anorak has long suspected BT’s telephony system, in which you press lots of buttons to have your call directed, exists as a challenge to see if you have the stamina for the long road ahead.

Indeed, one Anorak reader tells us that when when pessed in a certain order, the buttons on your keypad sound out the opening bars to “One Finger One Thumb Keep Moving”, the nursery staple and a fataslistic rendition of “Hanging On The Old Barbed Wire“.

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Anorak

Posted: 19th, October 2009 | In: The Consumer | Comment