Posts Tagged ‘My Life In An Indian Call Centre: Thick Australians’
My Life In An Indian Call Centre: Thick Australians, Sarcastic British And Smart Mouthed Americans
ANDREW Marantz has worked at an Indian call centre. He’s been to Delhi waiting for an Indian “culture trainer” to teach me how to act like an Australian to better empathise with the callers. He is an American.
He attends a seminar:
I forked over the 500 rupees, which was nearly a week’s pay for the average Indian worker—but which was, on the other hand, $11.
The “skills course” consisted of a woman reading from a photocopied pamphlet while 100 of us took notes. “What is call center to you?” she bellowed. Without waiting for a response, she intoned the correct answer. “Call center is a place where” — she motioned for us to transcribe — “we render the services to the customers and”—pause, more scribbling—”queries are made out by customer-care executive.“
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Posted: 8th, July 2011 | In: Money | Comment (1)
