Anorak News | Water Companies Get River Of Complaints

Water Companies Get River Of Complaints

by | 17th, May 2007

HOSPIPE bans and apparent water shortages have become as synonymous with the British summer as a Tim Henman failure at Wimbledon and wasps.

A new report reveals that many companies who impose the bans have been experiencing increasing levels of complaints from customers.

The Consumer Council For Water says that complaints about water companies in England and Wales rose by 10% last year and are now at their highest levels since the mid-nineties.

Over 13,000 complaints were received by CC Water in the 12 months up to the end of March with many customers enraged by billing errors.

Severn Trent received the largest number of complaints – 2,652, up 36% from the previous year. And South East Water will also be disappointed by the findings – complaints to their company jumped by a massive 74%.

Chairwoman of CCWater, Dame Yve Buckland, says: “We have a right as consumers to expect high quality customer service, even though water companies are monopolies, and therefore most consumers have absolutely no choice over their supplier. Water companies cannot be complacent and should strive not only to satisfy customers’ expectations, but exceed them.”

Expect another summer of drought-ridden lawns. And Henmaniacs…

Posted: 17th, May 2007 | In: Money Comment | TrackBack | Permalink