Anorak News | For Cheap Phone Calls Don’t Use Patientline – Use Noodle

For Cheap Phone Calls Don’t Use Patientline – Use Noodle

by | 8th, August 2007

ONLY four months have passed since Patientline, the hospital phone and TV services company, decided to increase the cost of its calls by a massive 160%. But now, the firm have decided to do an almighty U-turn and cut the costs of its calls again.

In April, call charges were increased from 10p to 26p a minute by the company in a move that causes outrage amongst patient groups. However, now the charges are to return to the 10p rate while the minimum call charge is set to drop to just 10p, below even the pre-April figure of 20p.

So what have Patientline decided to change its mind? Because of its “dedication to making people’s stay in hospital easier” of course! Well, that’s what the company themselves say.

However commercial director, Charlotte Brown, is a little more forthcoming, admitting that the ridiculous price hikes had put people off using the service. Says she: “It was clearly a mistake for us to put the price of outgoing calls up.”

Patients should be using their Noodle, anyway.

Posted: 8th, August 2007 | In: Money Comment | TrackBack | Permalink