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Anorak | My Life In An Indian Call Centre: Thick Australians, Sarcastic British And Smart Mouthed Americans

My Life In An Indian Call Centre: Thick Australians, Sarcastic British And Smart Mouthed Americans

by | 8th, July 2011

ANDREW Marantz has worked at an Indian call centre. He’s been to Delhi waiting for an Indian “culture trainer” to teach me how to act like an Australian to better empathise with the callers. He is an American.

He attends a seminar :

I forked over the 500 rupees, which was nearly a week’s pay for the average Indian worker—but which was, on the other hand, $11.

The “skills course” consisted of a woman reading from a photocopied pamphlet while 100 of us took notes. “What is call center to you?” she bellowed. Without waiting for a response, she intoned the correct answer. “Call center is a place where” — she motioned for us to transcribe — “we render the services to the customers and”—pause, more scribbling—”queries are made out by customer-care executive.

There are types of callers:

“First is your eccentric!” she yelled.

“Second is your arrogant!

“Third is your bumpkin!

“Fourth is your quarrelsome!

“Fifth is your prudent!

“Sixth is your assertive!

“And seventh is your sweet-spoken!

And then there is the Australian:

“Just stating facts, guys,” Lekha began, as we scribbled notes, “Australia is known as the dumbest continent. Literally, college was unknown there until recently. So speak slowly.” Next to me, a young man in a turban wrote No college in his notebook.

“Technologically speaking, they’re somewhat backward, as well. The average person’s mobile would be no better than, say, a Nokia 3110 classic.” This drew scoffs from around the room.

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Posted: 8th, July 2011 | In: Money Comment (1) | Follow the Comments on our RSS feed: RSS 2.0 | TrackBack | Permalink