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Anorak | Man who reads management text books hangs on phone to customer service for 15 hours

Man who reads management text books hangs on phone to customer service for 15 hours

by | 4th, August 2012

ANDREW Kahn might well hold the world record for the longest time spent on hold. Kahn says he was kept on hold by Qantas for 15 hours. Kahn is a “marketing executive from the US” who claims that durting the call he read a 200-page management textbook (and remained awake!) , surfed the internet and did some other stuff. He says:

”I think the wait time was simply my determination to see what exactly they meant by a representative coming on the line as soon as possible.”

No-one every came. So. He called back and got through pretty fast. It’s a story that says more about the caller than the company, doesn’t it? Mr Kahn comes across as a pedant. He may even be member of the Society of Pedants, aka the Society for Pedants…

Update: Qantas say they have no record of the call.


YouTube link.

he said. Mr Kahn says he rang back later on Thursday and spoke to a Qantas representative. He then discovered there had been an error with his booking on a flight to New York on Sunday.

A spokesman for Qantas has been quoted as saying the company had no record of a 15-hour wait time, and that the maximum wait during the period in question was 17 minutes, with the average under one minute. However, the spokesman did apologise for Mr Kahn’s booking being cancelled due to a “system error” and said it has been reinstated.



Posted: 4th, August 2012 | In: The Consumer Comment | Follow the Comments on our RSS feed: RSS 2.0 | TrackBack | Permalink