Anorak News | Ryanair vows to treat passengers better (for a small fee)

Ryanair vows to treat passengers better (for a small fee)

by | 21st, September 2013

on the floor of the New York Stock Exchange, Monday, June 24, 2013. Traders in the U.S. dumped stocks, bonds and commodities, prompted by signs of distress in China's economy and worries about the end of the Federal Reserve bank's easy money policies. (AP Photo/Richard Drew)


RYANAIR is in the news. Passengers wonder what the hellish company has come up with now to extract cash from customers. Is Ryanair to charge extra for anyone wearing the wrong-sized shoes or a surcharge for having a surly steward knock you unconscious with a blow to the head and slap you awake on arrival?

Well, no. It turns out that Ryanair’s abrasive captain Michael O’Leary has admitted that the airline’s staff can be utter swine. He was upset his airline charged Dublin-based neurosurgeon Muhammad Taufiq Sattar an extra €188 for switching flights when his wife, Shehnila Taufiq and their 19-year-old daughter and sons, aged 17 and 15, named Zainab, Jamal and Bilal died in a house fire in Leicester. Mr Sattar had his regular ticket to fly to England but wanted to get home as fast as possible. So Ryanair turned a quick profit on his suffering. Your pain is their gain.

Ryanair has since agreed to refund him the excess fee.

Mr O’Leary commented on the incident at the airline’s annual shareholders’ meeting. Should they have offered to sell Mr Sattar tissues?

 “The staff were implementing our policy but I think you have to make exceptions in cases like that.”

The airline should “try to eliminate things that unnecessarily piss people off”.


“I am very happy to take the blame or responsibility if we have a macho or abrupt culture. Some of that may well be my own personal character deformities… A lot of those customer service elements don’t cost a lot of money — it’s something we are committed to addressing over the coming year.”

It is thought this training will be funded by passengers paying £5 extra to be greeted by a Ryanair staff members who does not abuse them and £10 if they enjoy being treated like a bloody nuisance and mocked.

Posted: 21st, September 2013 | In: The Consumer Comment | TrackBack | Permalink